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Compassionate Communication: Delivering Bad News Effectively
October 10, 2023 @ 17:30 – 18:15 IST
Join us in this informative video as we guide dentists and doctors through the process of delivering difficult news to patients. Learn the essential skills and strategies that can make a significant difference in these challenging conversations.
Key Topics Covered:
- Understanding the Context
- Preparing Emotionally
- Building Rapport
- The SPIKES Protocol
- Handling Patient Reactions
- Self-Care and Debriefing
Click on the video to watch/ click on watch on YouTube to place a reminder
Presented by:
Dr. Mandana Donoghue
Founder- Director
Oral Pathology 360
Dr. Mandana Donoghue | LinkedIn